Data protection

We appreciate your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

Any consent given for the storage of your data (new customer registration: "storage of my data") can be withdrawn at any time with effect for the future.

Storage of access data in server log files

You can visit our website without giving any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of the retrieval, transferred data volume and the requesting provider. These data are evaluated solely to ensure trouble-free operation of the site and to improve our offer and do not allow us to infer your identity.

Data collection and use for contract processing and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (eg via contact form or e-mail) or when opening a customer account. The data collected is shown in the respective input forms. We use the information provided by you to process the contract and process your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to a further use of your data or we reserve the right to use the data is legally permitted and about which we inform you below. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a designated function in the customer account.

Data transfer for fulfillment of the contract

For fulfillment of the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. In order to process payments, we pass on the necessary payment data to the credit institution commissioned with the payment and any payment service providers commissioned by us or to the payment service selected by you in the ordering process.

Credit check and scoring

If we make an advance payment, eg when purchasing on account, we reserve the right to obtain an identity and credit rating from specialized service providers (credit reference agencies) to safeguard our legitimate interests. For this purpose, we will transfer your personal data required for a credit check to the following companies:

Creditreform Boniversum GmbH

Hellersbergstrasse 11

41460 Neuss

The credit information can contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods and whose calculation includes, among other things, address data. We use the information obtained on the statistical probability of a default for a considered decision on the establishment, implementation or termination of the contractual relationship. Your interests worthy of protection are taken into account in accordance with the legal provisions.

Use of cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

Right to information and contact

You have the right to free information about the data stored about us as well as a right to rectification, blocking or deletion of this data. For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.

Terms of Service

1. Scope

For all orders via our online shop, the following terms and conditions apply.

2. Contracting party, conclusion of contract

The purchase contract is concluded with candlebag.de, Inh. Ralf Schmiedel, Dornbergsweg 39A, 38855 Wernigerode, Germany

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

3. Contract language, contract text storage

The language available for the contract is German.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions here on this page. You can see your past orders in our customer login.

4. Terms of delivery

We ship worldwide to the respective shipping costs

We only deliver in transit. Unfortunately, a self collection of the product is not possible.

5. Payment

In our shop you can always use the following payment methods: Payment in advance, PayPal

PayPal

In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You'll get more information during the ordering process.

The payment transaction will be carried out automatically by PayPal immediately thereafter.

6. Transport damage

If goods are delivered with obvious damage in transit, please complain such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.

7. Warranty and Guarantees

It applies the legal right of defect. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

8. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

• in case of injury to life, body or health,

• in case of intentional or grossly negligent breach of duty,

• with guarantee promise, as far as agreed, or

• as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

9. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), available here http://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to resolve their disputes.

In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. Responsible is the General Consumer Arbitration Center of the Center for Arbitration eV, Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution procedure before this position.